Terms & Conditions

The creation of a contract between you & us in an e-commerce environment takes place when the following steps take place on our site:

• you submit your order on the web-site by pressing the ‘confirm order’ button at the end of the check-out process.
• We will then send you by email an order acknowledgement detailing the products you have ordered. This is not order acceptance.
• As your product is dispatched from our warehouse we will send you a confirmation email.
• Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order (see details below) or you have cancelled it in accordance with the instructions in how to cancel your order below.

Orders

Please refer to and understand our Delivery and Prices Information before placing your order.

All orders are subject to acceptance in accordance with the following policy:

We consider that order acceptance and the completion of the contract between you and us takes place on the despatch of the products you have ordered.

This contract may change if:

• we notify you that we are unable to accept your order - or: you have cancelled it in accordance with the instructions shown in Contract Cancellation. We may not be able to accept your order if:-
• The product you ordered is unavailable from stock and there is no prospect of us receiving stock in the short term
• We have been unable to obtain authorisation for your payment
• We realise that there has been a pricing or product description error
• You have not registered properly providing your real name, phone number, e-mail address, payment details and other requested information
• You are under 18 years of age
• The delivery address is not in Europe or is not a BFPO address.
• Your credit or debit card is issued by a bank unacceptable to us

If there are any problems with your order, you will be contacted by our Customer Services team.

The sales contract is completed in the United Kingdom. We are able to accept orders that request a delivery address outside of the UK, however all our prices are shown in Great Britain pounds (GBP) and use the recognised ‘£’ symbol. Please note that whilst our website shows prices in Euros and Dollars, the contract is exchanged in GBP so conversion rates may differ slightly depending on the merchant bank used for currency conversion.

We reserve the right to reject any offer to purchase by you at any time. Goods remiain the property of Firestorm Games Ltd. until full payment is received.

Orders can only shipped to the delivery address given on the order. Any changes must be made in writing to sales@firestormgames.co.uk before the order is dispatched. Firestorm Games Ltd. does not accept liablity of an incorrect shipping address once dispatched.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract cancellation

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than seven days after the day on which you receive the Products. Please note that we may charge and admin fee of £1.50 for all cancellations. This is to cover transaction and refund costs charged to us.

If you wish to change or cancel an order before despatch please contact us at sales@firestormgames.co.uk including the following details:

• Customer name
• Order number
• Date of the order

Orders are normally processed immediately so we may have already packaged your order and made arrangements for it to be sent to you. If this is the case then we cannot always stop the order from being sent. Once you receive the order, you will have to return it to us within 7 days of delivery (see our Returns section for further details on our returns policy).

If you wish to cancel the order within 7 days after delivery, we will refund the cost of the item but not the cost of delivery or admin fee noted above.

Cancelling Event Tickets

Tickets for Events at the SWGC may be cancelled and refunded up to 14 days prior to the event date. Refunds will not be issued after this time.

Returns policy & procedure

We are confident that you will be delighted with any product purchased from us but if you wish to return an item to us, then we’ll try to make it as easy as we can. Any item may be returned for any reason within 30 days of the date of receipt so long as it is unused, undamaged and in original packaging. We will refund the price of the item less the cost of delivery to the purchaser. The cost of carriage to return the unwanted item to us will be at your cost.

• Sealed product and accessories must be returned in their original packaging, undamaged and unopened. Products not returned in this condition will be refunded up to 50% of the sale value. This does not apply to items being returned due to manufacturing faults or items received by the customer already damaged.

If your product arrives damaged, please contact us immediately. We may ask you for pictures/evidence to prove the damage has happened in transit. We will then assesss and advise of next steps. We will keep you informed about the progress of any replacement products.

This does not affect your statutory rights.

Procedure for exchanging or returning an item:

If you would like to request a return, please send an email to us at sales@firestormgames.co.uk outlining the item you would like to return, your original order number and the reason. Please tell us if you would like the product exchanged or refunded.

Please package the item securely for transit, using the manufacturer`s original packaging if available, and remember to enclose all the individual items that combine to make the product complete.

Once we have received and processed the returned item we will process the refund (less the cost of original postage) or despatch the replacement item.

Box Policy

Description of products

Each item offered for sale on our website is sold on the basis of the product description and related photograph. The description may outline additional conditions that relate to that item in particular. These may include but are not limited to, additional terms and conditions concerning estimated delivery dates and times & guarantees.

Interpretation

We endeavour to ensure that all descriptions, prices and other details of items appearing on Firestorm Games are correct and as up to date as possible. However, any information appearing on Firestorm Games may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.

In the event of changes in product range we reserve the right to substitute a replacement product, on a like for like basis. If the new product is of a lower value than the original a refund will be made, no charge is made if a higher value substitution is made.

Prices & Payment

Our prices include UK VAT (where applicable) at the current rate. They are correct at the time of entering the information onto the site. 

Please note prices for customers outside the UK do not include VAT and are zero rated (login to see you prices for your country). Firestorm Games Ltd now operates under DDU (Delivery Duty Unpaid). This means that the receiver/customer will be contacted by Customs once their shipment has arrived in the country and will have to settle any charges in order for Customs to release the shipment and have it delivered. We are not responsible for any of these charges and we suggest you contact your country's customs office to establish what charges you may or may not be liable for. By purchasing you agree you are aware you are liable for these charges. If you decide to refuse any customs charges, Firestorm Games Ltd retain the right to deduct any costs imposed to recover the items.

For certain countries within the EU, we can now offer PDDP (Postal Delivered Duties Paid).

Postal Delivered Duties Paid (PDDP)

Postal Delivery Duties Paid (PDDP) is a service whereby duties are handled by Royal Mail and the overseas delivery partner so that the recipient does not incur any additional cost at the doorstep. Instead, VAT and duties are calculated and collected at the point of sale and paid to the EU tax authorities via Royal Mail. If available, this will show in your checkout as 'Tax'. If no 'Tax' is shown then the order will be sent with Delivery Dutues Unpaid and you will be liable as above.

Which destinations are available?

This is currently operational only for Royal Mail Tracked services to the following countries:

• Germany
• France
• The Republic of Ireland
• Portugal
• The Netherlands
• Cyprus 
• Malta
• Austria
• Switzerland
• Luxembourg (PDDP service only available up to 150 euros)
• Norway
• Sweden (Coming soon)

Other destinations will be added as they become available.

The total amount payable is the price of the items ordered plus any exceptional delivery charges as set out in the Delivery section of this Website. Payment can be made by any of the methods specified in the payment section of this Website and payment will be debited and cleared from your account at the time you submit your order.

Debit credit & card payment options

We can accept payment from you using any of the following debit or credit cards:

The payment will be debited from your nominated account at the time your order is placed.

You confirm that the credit, debit or store card that is being used is yours.

We also accept

Payment security

We are fully aware of our responsibilities to store any information that you provide securely. We do not hold any payment details on our site. All payments are carried out by our merchant bank or Paypal. When you proceed through checkout, you will be directed to their secure payment gateway for authorisation and then returned to our site once payment has been confirmed.

Receipts & invoices

Each parcel sent to you will contain a packing slip which acts as confirmation of order and payment. If you require a VAT receipt, please contact us at sales@firestormgames.co.uk

Validation of Payment

All transactions carried out on our site are subject to validation checks and authorisation by the card issuer. If the issuer of your payment method refuses or does not authorise payment to us, we will cancel your order. We cannot be held liable for non-delivery. Any late cancellations of payment after delivery, ownership of goods will revert to Firestorm Games Ltd. and will be required to be returned. Legal recourse may be taken if you do not comply.

Refusal of transaction

We reserve the right to amend, alter update or remove items or products from this site at any time. We may, at our discretion, decline to process a transaction for any reason. If we amend, alter update or remove items or products, or if we refuse to process a transaction or decide to unwind or suspend any transaction after processing has begun we will not be held liable to you or any third party.

Under English law, in order to purchase items on the Firestorm Games website and form & enter into contracts on this site you must be over 18 years of age.

You must also:

• Complete our registration process providing accurate and honest details including your real name, phone number, e-mail address, payment details and other requested information
• Confirm a delivery address
• Possess a valid credit or debit card issued by a bank acceptable to us

When you confirm your order (i.e. making an offer to buy an item), we are authorised to transmit and obtain or update information from third parties including but not limited to your debit or credit card number or credit reports, to confirm your identity, to validate your payment card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

General

INTELLECTUAL PROPERTY & RIGHT TO USE

The content of our site, firestormgames.co.uk, is protected by a mixture of copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of our site on a computer screen, store such content in electronic form on disk or print one copy of any such content for your own personal, non-commercial use. You agree not to otherwise reproduce, modify, copy or distribute, publish or use for commercial purposes any of the materials or content on this site without our written permission.

LIMITATION OF LIABILITY

You must bear the risks associated with the use of the Internet.

We disclaim any and all warranties of any kind, whether express or implied, in relation to the products and services provided on this site, to the maximum extent allowed under the applicable laws of the UK. We will also not be liable to you/or any third party for any consequential loss or incidental damages (including but not limited to loss of income however derived, wasted expenditure, loss of privacy and loss of data). This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

Firestorm Games Ltd will use all reasonable endeavour to ensure any information we place on our site is accurate and of high quality (except on the misspellings page where potential misspellings are listed intentionally), but we make no warranties, whether express or implied in relation to its accuracy. Firestorm Games Ltd cannot be held responsible for the results or for any technical problems you experience as a result of using the firestormgames.co.uk site. Please inform us of any errors or omissions and we will endeavour to correct them as soon as is possible.

We also disclaim all & any liabilities in connection with technical problems including errors to or interruption of access to the firerstormgames.co.uk site, inaccuracy, reliability of the site, not meeting your expectations or proving unsuitable or inadequate.

However the previous paragraph does not apply to products and items sold online at firestormgames.co.uk

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

SEVERANCE

If any single part of these conditions should for whatever reason be considered to be unlawful, void or for any reason inapplicable, then that provision shall be severable from the Conditions and that all the remaining provisions of the conditions still apply in full.

WAIVER

If for whatever reason we agree to waiver a particular provision then this cannot be construed as a waiver of any proceeding or succeeding breach of any provision.

SURVIVAL

Each & every provision of these conditions should be considered as applicable and surviving even if for any other reason one or other of the provisions is held to be inapplicable or unenforceable in any circumstances.

Summary

These conditions form the basis of our relationship with you. We do not anticipate the need for changes but any changes must be in writing and signed by both you & us.

You agree that, if you have relied on any representation to assist you with accepting these terms & conditions they have also been made a term of these conditions and you confirm that you shall have no remedy in respect of any such representation.

In the unlikely event of any fraudulent or negligent misrepresentation on our part whether or not this has become a term of the conditions then this Clause will not serve to limit or exclude our liability.

Your Statutory Rights are not affected by these terms and conditions.

Law

These conditions are governed in accordance with the laws of England & Wales and in accepting these terms & conditions you fully accept the sole jurisdiction of the courts of England & Wales.

Contact Details

Firestorm Games Ltd

Sloper Road

Cardiff

CF118AB

02920 227117

Company No. 08302629

VAT No. 977 2963 58